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Policies

POLICIES

 

Dinosaur Toys Superstore is a family safe website. We care about the safety of children and will do as much as we can to protect the privacy of our visitors. Our products include the following:

 

Dinosaur Toys Superstore does not sell, rent or loan any identifiable information regarding its customers to any third party. Any information you give us is held with the utmost care and security.

 

Please note that placing a dinosaurs toys order with Dinosaur Toys Superstore indicates purchasers acknowledgment and acceptance of the following terms and conditions:

 

  All Prices are in U.S. Dollars.

 

All toy dinosaurs orders will be PREPAID unless credit is established, then terms are Net 30 days.

For payment, we accept VISA/MasterCard/Discover/American Express, Paypal, personal checks, company checks, and money orders.

Returned Check Fee is $25.00.

To pay by check or money order, send us the payment along with the receipt given at the time of check out to the address given below.

**We will not ship the order until we receive payment.**

Our online order form is secure for credit card transactions. If your browser is not capable of secure transactions, then please call us to make your credit card transaction. Do not send your credit card number via email.

North Dakota residents, please allow for a 8.25% tax rate on your order.

Make payments to the following address:

Dinosaur Toys Superstore

P.O. Box 316

Portland, ND 58274

Net 30 terms: (School Purchase Orders)

 

Past due accounts are subject to a late payment charge of 1.5% per month. Any payment that goes 60 days past due will receive a demand letter and court date.

Please note orders given net 30 terms will not receive online discounts.

Credit Card Payments:

 

We accept all major credit cards. If we are givin a declined credit card we will attempt to contact you via email and or phone call. If we do not hear from you within 24 hours your order will be canceled.

 

Paypal Payments:

 

When checking out and choosing paypal as your method of payment, you must complete the paypal process by logging into your paypal account after completing your order with us. If you do not complete the paypal payment process your order will be put on hold for 24 hours. If we do not hear from you your order will be cancelled.

 

HOLIDAYS

 

We observe the following holidays, on which orders will not be shipped:

New Year's Day

New Year's Eve

Memorial Day

Independence Day

Labor Day

Thanksgiving Day

Christmas Eve

Christmas Day

PRIVACY POLICY

 

Dinosaur Toys Superstore does not sell, trade, or rent your personal information. Any information you give us is held with the utmost care and security.

 

SHIPPING

 

Orders are usually shipped same day if ordered by 12:00 pm Central Time. We understand that most orders are time sensitive and try to ship them as soon as possible. If you need to make a change to your order please contact us as soon as possible. Some orders ship within minutes. Orders are shipped Monday through Friday.

 

Example: If you order on a Monday by 12:00 p.m. your order will ship Tuesday morning.

 

Orders are not shipped on Saturdays, Sundays or Federal holidays.

Standard Ground UPS (Average 4 to 5 business days)

Express (1 to 2 business days Guaranteed) Most expensive rate, but guaranteed. We will use UPS or USPS depending on location and size of package. Sometimes we prefer one carrier over for certain locations or time of the year. For example sometimes UPS can deliver faster to rural routes better than USPS during the holiday season. Please make sure you provide the correct address. Express shipping cannot be refunded unless a mistake is made by the carrier.

Bulk Purchase Orders: This service is usually for schools and large companies has a 2 week delivery time on average.

Ordering on Friday: If an order is placed Friday afternoon after at 12:00 pm CT, it may not be shipped until Monday morning. Please take note of this in case there is a time concern.

Unclaimed or invalid addresses: You are responsible for double checking your order before submitting it. If a problem does occur, you will be responsible for shipping charges even if the package is not delivered. If a mistake is made by the carrier (Ups, USPS, FedEx) we will help you in every way possible to recover your shipping charges.  Please note that once it is in the carriers hands we have no control over the package. Shipments are not in transit on the weekends for UPS shipments.

 

If you accidentally give us the wrong shipping address when checking out please notify us ASAP. Sometimes we can catch it before it leaves the warehouse and make the change.

 

The following web addresses may be helpful concerning shipping:

 

www.usps.com

 

www.ups.com

 

If you are shipping to someone else at a different address it is important that you contact them and let them know that a package is coming so that the package is not refused or goes unclaimed. You will not receive shipping charges back if a package goes unclaimed or if you provide an invalid shipping address.

 

Track order: to find out the status of your order please visit www.UPS.com or www.usps.com and type in your package tracking number that was emailed to you when your packaged shipped or you can always call dinosaur toys superstore at 509-951-3557.

 

OUT OF STOCK ITEMS

 

While we try to keep our inventory up to date, items will become out of stock. In the event that some of your items are out of stock we will contact you via e-mail and phone, if provided. If we do not hear from you within 48 hours your order will be shipped out as is and the out of stock items will be refunded. If your order contains only one item, is out of stock, and we have not heard from you within the 48 hours your order will be cancelled and refunded.

 

RETURN POLICY

 

We have written our return policy to protect our customers and us as well. We understand all types of situations could arise due to shipping and the variety of products we offer. Please contact us with any problems you encounter. We are a family owned and operated business and will be more than happy to help you. You must contact us for a return authorization number before shipping any merchandise back to us.

 

Please contact us at sales@dinosaurtoyssuperstore.com or by calling (509) 951-3557 before sending any items back to us. Sometimes we can avoid extra shipping cost or replacement time.

 

Returned merchandise can be credited toward future purchases or a cash/credit refunds as long as the products are in their original condition.

Returned merchandise must be returned in original condition within 30 days of receipt to receive a refund or store credit. Original packaging must be included as well. For example, if the item was shrink wrapped it must be shrink wrapped when returned. A restocking fee of 15% may be applied to all returns in good condition. If a refund is given for an opened product, which is not guaranteed, a 50% restocking fee will be applied. We do not sell used merchandise, therefore the item will be donated to charity.

If we receive merchandise that is not in its original condition, you will not receive a refund and must pay for shipping if you would like the item back. If we are able to process a refund without the original packaging, a restocking fee of 25% to 50% will be applied.

Bulk Orders: This is referring to items that are special ordered in large quantities. This usually involves schools or large companies. There will be a restocking fee of 25% of the total charged for any cancellation or bulk order return. You will also be charged for shipping as well as any credit card service fees for the transaction.

Unclaimed Packages: We do not refund shipping charges for unclaimed packages.

If there was an error in your order that is our fault, we will gladly refund all shipping charges. Again, please contact us if you have any problems we want you to have the best experience possible shopping with us.

 

Please send returns to:

 

Dinosaur Toys Superstore

 

P.O. Box 316

Portland, ND 58274

Repack merchandise with all of its original packaging, and arrange to have it shipped back to Dinosaur Toys Superstore. We will refund the money for the merchandise returned minus shipping cost.

 

Canceling Order:

 

If you place your order and decide to cancel please contact us at (509) 951-3557. We really do ship same day. Sometimes that means 30 minutes after you order. If we pack and ship your order before you contact us we will not be able to refund your shipping charges. You may refuse the package when it arrives at your location which will save you the shipping charges to send the order back to us.

 

CONTACT US

 

Company Address:

 

Dinosaur Toys Superstore

 

P.O Box 316

Portland, ND 58274

 

(509) 951-3557

 

Use the above address for payment.

 

E-Mail: Sales@dinosaurtoyssuperstore.com

 

Follow us on Facebook: http://www.facebook.com/Dinosaurtoyssuperstore

 

Follow us on Twitter: http://twitter.com/dinosaurtoyssuperstore

 

 

 

DINOSAUR TOYS SUPERSTORE

Privacy, Shipping, Billing, Return Policy, Terms of Use, and Contact

 

DINOSAUR SUPERSTORE is committed to maintaining your trust and confidence. The following online privacy policy is intended to protect and secure the personally identifiable information (any information by which you can be identified) you provide to us online.

 

In addition, DINOSAUR SUPERSTORE will not send you e-mail that you have not agreed to receive. We may periodically send you e-mail announcing news and event information. If you choose to supply your postal address in an online form, you may receive mailings from us as well.

 

No Sharing of Personal Information

Dinosaur Toys Superstore never sells, rents, leases or exchanges your personal information with other organizations. Dinosaur Toys Superstore assures you that the identity of all who contact us through this Web site will be kept confidential.

 

Security

Dinosaur Toys Superstore is committed to ensuring the security of your personal information. To prevent unauthorized access, maintain data accuracy, and ensure the proper use of information, we have established and implemented appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online. Dinosaur Toys Superstore uses Internet Encryption Software, Secure Socket Layer (SSL) Protocol when collecting or transferring sensitive data such as credit card information. Any information you enter is encrypted at your browser, sent over the public Internet in encrypted form, and then de-encrypted at our server. Once we receive your credit card information, it is accessible only to a small number of trusted Dinosaur Toys Superstore employees who have been specially trained in processing this information.

 

Cookies

From time to time, we may send a "cookie" to your computer. A cookie is a small piece of data that is sent to your browser from a Web server and stored on your computer's hard drive. A cookie can't read data off your hard drive or read cookie files created by other sites. Cookies do not damage your system. We use cookies to recognize you when you return to our sites, or to identify which areas of our network of Web sites you have visited (i.e. e-commerce sites, etc.). We may use this information to better personalize the content you see on our sites.

Many Web sites place cookies on your hard drive. You can choose whether to accept cookies by changing the settings of your browser. Your browser can refuse all cookies, or show you when a cookie is being sent. If you choose not to accept these cookies, your experience at our site and other Web sites may be diminished and some features may not work as intended.

 

Children's Online Privacy

Dinosaur Toys Superstore is a family safe website. We care about the safety of children and will do as much as we can to protect the privacy of our visitors. Our products include the following: Dinosaur Crafts, Dinosaur Activities, Dinosaur Party Supplies and Dinosaur Books.

We are concerned about the privacy of young children and do not knowingly collect any personal information from a child under 13. We encourage you to become involved with your child's access to the Internet and to our site in order to ensure that his or her privacy is well protected.

To read more about online safety and how to become more involved with your child's online experience, visit the Federal Trade Commission Web site. You may also benefit from the information and resources available on www.ProtectKids.com.

 

Shipping Policy

Most orders are shipped within the same business day. All orders are shipped via USPS, DHL, FedEx, UPS or comparable carrier. Processing time of your order can vary from 3-14 days depending on product availability, or in some cases up to 4-6 weeks. Orders shipped by ground service average 4-10 business days from date of order to reach its destination. Orders shipped by priority service (Priority Shipping) average 3-7 business days from date of order to reach its destination. Additional charges may apply depending on weight. We will notify you of any additional charges before shipping. When calculating actual ship date, please do not count Saturdays, Sundays or Federal Holidays. DHL, UPS and Federal Express will not ship to P.O. Boxes. Please include a complete street address for all orders. If ordering internationally, any taxes, customs, or related fees will be your responsibility at the time of receipt.

 

Billing Policy

We accept Visa, MasterCard, Discover, Paypal, and American Express. All online orders are processed through 248 bit SSL encryption to protect your credit card information during your online transaction. All prices and figures are listed in US Dollars.

 

Return Policy

All orders are nonrefundable. Damaged or defective product may be exchanged for a replacement.

 

Account policy

Dinosaur Toys Superstore reserves the right to de-activate or remove any user accounts provided at www.DinosaurToysSuperstore.com without a notice if user has provided wrong information, has violated common Internet policies.

 

Contacting Us

If you have comments or questions about any of our policies or our website, please email sales@dinosaurtoyssuperstore.com. For information about your payment or order, please contact us via our Contact page or by calling us at (509) 951-3557 during office hours (8am - 5pm CST).