Frequently Asked Questions
ARE ALL ITEMS IN STOCK?
All dinosaur toys and gifts are in stock and ready to ship. If the shopping cart lets you place dinosaurs toys in your cart then we have the toy dinosaurs available. NOTE: Some of the larger items are shipped to you direct from the manufacturer. These items will have a special alert on the product description page.
CAN I PHONE IN MY ORDER?
Yes! We are happy to take your order by phone. You can call Dinosaur Toys Superstore at 877-700-0064 from 8am-5pm Central time Monday-Sunday.
DO YOU SHIP OVERSEAS?
Yes, we ship dinosaurs toys all over the world! Currently we are set up to ship UPS to the US and Canada. We are able to ship toy dinosaurs via United States Postal Service for all other locations. Simply email firstname.lastname@example.org and provide your shipping address, including your zip code, telephone number and the items / quantities of dinosaur toys that you are interested in. We will email you an exact shipping quote with delivery time frame. Payment is via Paypal. Once we have received your payment your order will be shipped within 24 hours via United States Postal Service. Please note that we are not responsible for any duty tax or custom fees.
HOW SOON WILL MY ORDER ARRIVE?
We offer four classes of shipping for dinosaur toys in the US and Canada: Standard UPS Ground, UPS 3 Day Air, UPS 2 Day Air, and UPS Overnight Air.
UPS Standard Ground Shipping normally leaves our warehouse in 1-2 business days, and can take up to 7 days in transit for your toy dinosaurs. Since sometimes there will be a weekend or holiday during the shipping time, we predict 6-12 days for a typical arrival of your dinosaurs toys.
UPS 3 Day Air Shipping leaves our warehouse the same day you order if your order is placed prior to 12:00 P.M. Central time. UPS does not count the day that it is shipped and they do not count Saturday or Sunday as days in transit. For example, if you place an order on Friday to be shipped UPS 3 Day Air you will receive your package on the following Wednesday. Or, if you order on Monday, your package will arrive on the following Thursday.
UPS 2 Day Air Shipping leaves our warehouse the same day you order if your order is placed prior to 12:00 P.M. Central time. UPS does not count the day that it is shipped and they do not count Saturday or Sunday as days in transit. For example, if you place an order on Friday to be shipped UPS 2 Day Air you will receive your package on the following Tuesday. Or, if you order on Monday, your package will arrive on the following Wednesday.
UPS Overnight Shipping leaves our warehouse the same day you order if your order is placed prior to 12:00 P.M. Central time. UPS does not count the day that it is shipped and they do not count Saturday or Sunday as days in transit. For example, if you place an order on Friday to be shipped UPS Overnight Air you will receive your package on the following Monday. Or, if you order on Monday, your package will arrive the following Tuesday.
Orders received after 12:00 P.M. Central Time will ship on the next business day.
EXCEPTION: If your order includes items that ship directly from the manufacturer, their shipping times are stated on the page that shows the product photo and description. These items will ship separately from the rest of your order, and cannot be ordered with expedited shipping.
Please note: The quoted delivery times are an estimate and not a guarantee. We are not responsible for delays caused by the US Postal Service, FedEx, or other carriers, or delays due to weather or emergency conditions. Please allow extra time during holidays.
HOW MUCH DOES SHIPPING COST?
Shipping and handling charges for shipping of dinosaur toys are calculated based on the weight, cost, and/or size of the dinosaurs toys items you ordered, and the location to which they are being shipped. You can see this amount after entering your shipping address at checkout. Your credit card is not charged until you get past the shipping options page so that you will know exactly how much it will cost to have your toy dinosaurs package delivered, once you select the shipping you want, our cart will take you to the check-out page and that is where you enter your credit card information.
DO YOU OFFER GIFT WRAPPING?
Gift Wrapping is not currently offered as an option at this time for dinosaur toys. In the near future we will offer gift wrapping for select dinosaurs toys, games and puzzles that are packaged in their own boxes. Please note that the toy dinosaurs that are models are not packaged in boxes.
I PLACED TWO ORDERS. CAN YOU COMBINE THEM?
If you place two orders in a short time period to the same address using the same shipping method, we can usually combine them on request. You will receive a refund of any excess shipping cost for the SMALLER dinosaur toys order. If we notice two dinosaurs toys orders but have not heard from you, we may choose to combine them if schedule permits. Please note that due to credit card processing costs and handling costs, there is a minimum shipping/handling charge of $2 for the second order toy dinosaurs or each combined order. You can always call to alert us at 509-951-3557.
Sorry, you will not be able to combine shipping with orders that are placed on a different ''Superstores Webstores'' . (HorseToysSuperstore, SkeletonsAndSkullsSuperstore, or any other) at this time.
CAN I ORDER WITHOUT USING A CREDIT CARD?
Yes, you can mail in your order and pay by check or money order. Use the online shopping cart to assemble your order, and go through the checkout process to fill in your shipping address and select your shipping method. When you get to the final page where it asks for your credit card number, just print out the page and mail it in with your check or money order. Mail to: Dinosaur Toys Superstore, P.O. Box 316, Portland, ND 58274. Please note it is best to send Dinosaur Toys Superstore an email so that we can place your dinosaurs toys ordered items on our hold shelf for you.
Alternately, if you want to reserve the products while a check is being sent, go ahead and place the toy dinosaurs order online and use a test credit card number (Visa 4111111111111111). The order will be declined, but will still be in our system. Then email or call us with your name and the order date and explain that you are sending a check/MO to pay for the order. We will reactivate your order, to reserve the items for you for a maximum of two weeks while we await your payment.
DO YOU ACCEPT PURCHASE ORDERS?
All dinosaur toy orders must be paid at the time the order is placed. See paragraph above for how to reserve dinosaurs toys products while a check is being sent.
CAN I VISIT YOUR STORE AND SHOP FOR DINOSAURS?
Yes, if you are local in North Dakota and want to pick up your dinosaur toys order at the warehouse to save shipping costs on your toy dinosaurs, please give us a call 509-951-3557 to get directions and arrange a pickup time for your dinosaurs toys.
CAN I CANCEL MY ORDER?
Yes, you may cancel your dinosaurs toys order by calling 509-951-3557 or by emailing Dinosaur Toys Superstore - email@example.com. We will cancel your toy dinosaurs order if your order has not already shipped. You will receive a refund for your order within 48 hours minus processing fees which are charged to us by all credit card companies (which includes the initial transaction fee and the refund fees).
CAN I ADD TO AN ORDER THAT I HAVE ALREADY PLACED?
Yes, you can add any amount of dinosaurs toys to an order already placed by calling 509-951-3557 or by emailing Dinosaur Toys Superstore.com - firstname.lastname@example.org if your order has not already shipped. Depending upon weight and size of toy dinosaurs added to an existing order additional shipping charges may apply and will be added to your order accordingly.
WHY WHEN I PUT QUANTITY 100 FOR AN ITEM AND IN THE SHOPPING CART IT ONLY SHOWS 10 IN MY SHOPPING CART?
Our system only allows you to order the quantity of dinosaurs toys that we currently have in stock. If you need more dinosaur toys than what we have in stock please call 509-951-3557 and we will make sure to place a special order toy dinosuars for you!
I NEED MORE ASSISTANCE WHAT DO I DO?
We are here to help you get your dinosaur toys fast! If you need an answer to a question about any of the dinosaurs toys that we have overlooked, please just give us a call - that's what we are here for call 509-951-3557. Even if it is after hours, I do transfer our business line to my personal cell phone daily because we know how important toy dinosaurs can be to little ones!
I NEED TO RETURN AN ITEM THAT DOES NOT FIT
Exchanges are always accepted for dinosaur toys! All exchanges of dinosaurs toys and merchandise must be in original condition and packaging with all tags on as received. Please send your toy dinosaurs or merchandise exchange back to Dinosaur Toys Superstore P.O. Box 316, Portland, ND 58274. Upon receipt you will receive a refund within 48 hours for the merchandise only. We do not reimburse for UPS Shipping costs or the cost of shipment back to Dinosaur Toys Superstore.